The Scottish Government should get each of the local governments to be more visible to those in the community who may need help.
I have found getting a response from Council Officers has been problematic last year, only getting a response when I contacted my local Councillor. Callers are encouraged to use the Council’s online service. There is a commitment to respond to an email within 90 days -3 months! It's more than a question of visibility, it is being responsive to the urgent or complex needs of the vulnerable.
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