why are we relying on paper and long queues in phone lines?

why are we relying on paper and long queues in phone lines?

In England they offered an online booking system for both vaccinations. It seemed efficient and the system has offered a vaccine certification. in Scotland are we using post only, 3 pages of paper including public transport vouchers -which most people haven’t used- but crucially has no instructions on retaining the paper which has key information to obtain a certificate? We then rely on a telephone service to get the information we need and questions for that are lengthy ? Who’s idea was this and why was it chosen?

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