National Care Service Principles

National Care Service Principles

The Bill sets out principles for the proposed National Care Service which, according to the Scottish Government, are designed to reflect the opportunity the National Care Service offers to: ⚫ “Embed human rights in care support; ⚫ “Increase equality and transparency; ⚫ “Ensure that the NCS is an exemplar of fair work practices; ⚫ “Effectively co-design services with people with lived and living experience; ⚫ “Ensure that the care workforce is recognised and valued; ⚫ “Improve outcomes through prevention and early intervention; ⚫ “Provide financially sustainable care giving security and stability to people and their carers”; and ⚫ “Ensure that the NCS communicates with people in an inclusive way.” If you agree with these proposals in the National Care Service Bill click the thumbs up button (👍) below. If you disagree with these proposals click the thumbs down button (👎) below. If you are unsure about the proposals and feel you need to know more about them click the question mark button (❓) below. If you have any additional comments about these proposals please provide them in the comment section below.

Points

lack of communication is the biggest failing in health and social care provision. it tends to depend on the user trying to find out about what they don't know about! rarely is any communication in the current system accompanied by how to appeal or challenge decisions or treatment. it needs to be more proactive communication from the provider, particularly for those trying to access a system they know nothing about.

Local authorities currently have a public service equality duty placed upon them. It is important that responsibilities transferred to the new central system are subject to the same legal redress in respect of human rights. Local authorities currently consult with voluntary bodies which they part fund. The responses are therefore influenced and there needs to be much more direct contact with those with lived and living experiences.

Welcome the recognition of care services and the need to ensure access to care services is a human right. This needs to include the voice of those with lived experience to ensure services are relevant. This should include consideration of how care services are funded, and what is fair.

I agree with the principles outlined here, however, I think there needs to be specific reference made to the role of unpaid carers in a National Care Service. For example, a National Care Service should recognise unpaid carers as equal partners/experts, as well as acknowledge that they are a diverse group of people who require support themselves.

Both those commissioning service and the care workforce need training in what is real person centred care. Those receiving it know! Training needs to be thorough and receive proper qualification resulting in improved status and pay. Hence better care and happier reciepients.

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