Parliament could create a minimum standard of response. For example initial acknowledgement of response. A follow up to explain how many responses and what happens next and then a follow up with information on the outcome of the inquiry. Signposting with more information Parliament has to find a way to improve communication to improve trust Traffic light system for inquiries to a central contact? Flagging up what has been addressed and what hasn't - Calls logged and a reference number that people can keep and rules as to how long someone would have to wait for a response. Parliaments showing people their participation is worthwhile and making people feel that their voice is being heard.
This content is created by the open source Your Priorities citizen engagement platform designed by the non profit Citizens Foundation