Personal continuity of care is known to be associated with greatly improved health outcomes. Although continuity of care (and patient satisfaction with general practice) in rural areas is better than it is in urban areas (we have published work demonstrating this), there has been a dramatic drop in continuity of care since 2018 (PHS patient experience data). It is likely that this is largely due to the fragmentation of services following the 2018 GP contract
Continuity of care is important as there is less chance of mistakes being made and less chance of patients having to repeat their medical history over and over again. seeing patients face-to-face is also important for continuity of care.
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